Dealing with Unruly Customers discusses how to deal with customers who don't follow facility safety rules, and covers the following topics:
- Background information
- Causes and solutions
- Age and aggression
- Miscommunication
- Mistakes or problems with the landfill
- Personality conflict
- Accumulated stress
- How to deal with difficult customers
Each safety topic training packet includes:
- 1 DVD
- 1 Teacher's Manual
- 10 Student Manuals
- 3 Tailgate Updates
- 1 Sign-Off Sheet
- Item #: Unruly Customers - 001
